Terms and Conditions


Thank you for choosing a tutoring package from The Maths Coach! By purchasing a package, you agree to the following terms and conditions which govern the services provided, including payment, cancellation, and the scope of the package offerings.

1. What's Included

Here’s what you can expect with your tutoring package:

  • Weekly 1:1 Tutoring Sessions: online, personalised lessons with the same dedicated tutor each week. Your sessions will take place at a consistent time, chosen together with your tutor when you sign up,

  • A Weekly Assignment: to complete independently, designed to reinforce key concepts, strengthen understanding, and build your confidence as you progress.

  • WhatsApp Homework Help Hours: for additional support between lessons, your tutor will be available during designated WhatsApp Homework Help hours. They’ll share the specific times with you.

2. Payments

  • Payments: Payments are made on a monthly basis, in advance. Your first payment is due when you sign up, and after that, payments will be automatically charged each month on the same date.

  • Late Payment: If there’s an issue with your payment, we’ll pause access to sessions until it’s resolved. 

3. Session Scheduling and Attendance

  • Scheduling: When you choose a tutoring package, you'll secure a dedicated, regular weekly time slot with your tutor. This reserved time remains yours each week. If you ever need to adjust your reserved slot, simply provide at least 48 hours' notice, and we’ll work together to find a new time that fits.

  • Late Attendance: If you’re running late, don’t worry. Your tutor will still be available for the remainder of your session, though please note, the session will end at the scheduled time.

4. Rescheduling and Make-Up Sessions

  • Rescheduling or Cancelling a Lesson: If you need to reschedule or cancel a session, please let your tutor know at least 48 hours in advance. Cancellations made 48 hours in advance will be issued with a make-up credit. Make-up credits are valid for 30 days from the original session date and can be used to book a new time that works for both you and the tutor. 

  • Missed Lessons: If a student misses a session without giving 48 hours' notice, the session will be forfeited and no make-up session will be given.

  • Cancellation by Tutor: In the rare event that your tutor needs to cancel a session, they will work with you to schedule a make-up session at a mutually convenient time. If your tutor plans to take time off for a holiday, you will receive at least two weeks' notice. Any missed lessons will either be rescheduled or a make-up credit will be issued. Alternatively, we will arrange for another tutor to cover your session.

5. Cancellation of Services

  • Student Cancellation: We’re here to support you as long as you need us, but you’re free to end tutoring services at any time. If you choose to cancel, your cancellation will take effect at the end of your current billing cycle, and no further payments will be charged beyond that date. Please note that we don’t offer refunds for unused sessions.

  • Tutor Cancellation: Similarly, if your tutor needs to conclude services, it will be handled with professionalism and care.

6. Modifications to Packages

  • We may update our packages, pricing, or availability from time to time. Any changes will be communicated in advance and take effect at the start of the next billing cycle.

7. Liability

We’re here to help with your learning, however we’re unable to help with technical issues related to your internet connection or equipment. Please ensure you have the necessary technology to participate in our online sessions.

8. Privacy

Any personal information collected during the course of providing tutoring services will be kept confidential and only used in accordance with applicable privacy laws.

By purchasing a package, you acknowledge that you have read, understood, and are agreeing to these terms and conditions. If you have any questions or need further clarification, please don’t hesitate to reach out. We’re here to help!