Terms and Conditions

Thank you for choosing a tutoring package from The Maths Coach! By purchasing a package, you agree to the following terms and conditions which govern the services provided, including payment, cancellation, and the scope of the package offerings.

1. What's Included

Here’s what you can expect with your tutoring package:

  • Weekly 1:1 Tutoring Sessions: Online, personalised lessons with the same tutor each week. Sessions take place at the same time each week at the time agreed with your tutor when you sign up.

  • Weekly Custom Worksheet: After each session, a custom worksheet will be provided to help reinforce key concepts and offer additional practice.

  • Monthly Progress Report: At the end of each month, you’ll get a detailed report outlining the student’s progress, areas of improvement, and feedback.

2. Session Scheduling and Attendance

  • Scheduling: Once you've chosen your tutoring package, you and your tutor will agree on a regular weekly time slot. This time slot will remain the same each week to keep things consistent. If you need to make changes to the regular time slot, you can request these changes with at least 24 hours' notice.

  • Late Attendance: If you’re running late, don’t worry. Your tutor will remain available for the duration of the scheduled session, but the time won’t be extended.

  • No-Shows: If a student misses a session without giving least 24 hours' notice, the session will be forfeited and no make-up session will be provided.

3. Rescheduling and Make-Up Sessions

  • Rescheduling or Cancelling a Lesson: If you need to reschedule or cancel a session, please let your tutor know at least 24 hours in advance. We’ll be happy to arrange a make-up session for you.

  • Make-Up Sessions: Each student is entitled to one make-up session per month, provided that at least 24 hours’ notice is given for the cancellation.

  • Scheduling Make-Up Sessions: Make-up sessions can be scheduled at a time that suits both the student and the tutor, and are to be completed within the same month as the missed lesson. While your tutor will do their best to accommodate your availability, the timing of make-up sessions will depend on their schedule.

  • Rollover of Make-Up Credits: One make-up session can be rolled over to the following month if it is not used within the month it was missed.

  • Cancellation by Tutor: If your tutor needs to cancel a session, we’ll promptly work with you to schedule a make-up session at a convenient time.

4. Payment

  • Subscription Fees: Payments are made monthly in advance. The first payment is due when you sign up, and subsequent payments will be automatically charged monthly from the date you sign up.

  • Late Payment: If there’s an issue with your payment, we’ll pause access to sessions until it’s resolved. If payment isn’t completed within 7 days, your subscription may be cancelled.

5. Cancellation of Services

  • Cancellation by Student: You’re welcome to cancel your subscription at any time. Your cancellation will be effective at the end of your current billing cycle, and no further payments will be charged. Please note that we don’t offer refunds for unused sessions within your billing cycle.

  • Cancellation of Subscription by Tutor: The tutor reserves the right to cancel the subscription and incase this happens, the student will be notified as soon as possible, and a refund will be provided for any unused sessions that have been paid for but not yet delivered.

  • Missed Sessions: Sessions missed without notice won’t be refunded or rescheduled, unless covered by our rescheduling policy.

6. Modifications to Packages

We may update our packages, pricing, or availability from time to time. Any changes will be communicated in advance and take effect at the start of the next billing cycle.

7. Liability

We’re here to help with your learning, but we’re not responsible for technical issues related to your internet connection or equipment. Please ensure you have the necessary technology to participate in our online sessions.

8. Privacy

Any personal information collected during the course of providing tutoring services will be kept confidential and only used in accordance with applicable privacy laws.

By purchasing a package, you acknowledge that you have read, understood, and are agreeing to these terms and conditions. If you have any questions or need further clarification, please don’t hesitate to reach out. We’re here to help!